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I think the idea of mixing luxury and mass-market fashion is very modern, very now - no one wears.
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FAQ

What currency are the prices in?

All prices are in EURO.

What if the colour of my bag is different than in the product pictures?

The colour of the bag can be different from the colour shown in the product pictures as each bag is unique and made of different rattan lianas.

How can I cancel my order?

We are unable to accommodate cancellations during the order and shipping process. Kindly return the product after you have received it.

What if I receive a damaged or incorrect Moonage bag?

We hope that you love our Moonage products and this information will not be necessary. Moonage products can be returned within 14 days from the day you have received your order, in the original packaging with the label attached. We do not accept or accommodate a refund for used products. Return shipping costs are for the sender.

 

If you have received incorrect or damaged products or if you wish to return your Moonage product(s), kindly email to hello@moonagethelabel.com.

What is the status of my order?

You can check your order with the tracking number you receive from us as soon as your order is being sent. It may take 24 hours for tracking updates to appear.

How long will it take to receive my order?

Estimated delivery times:

  • Netherlands : 1 – 3 working days
  • Belgium : 1 – 2 working days
  • Germany, France, Austria, UK, Switzerland, Sweden: 2 – 3 working days
  • Denmark: 3 – 4 working days
  • Estonia: 4 – 6 working days
  • Finland, Norway : 2 – 4 working days
  • Greece, Let land: 3 – 6 working days
  • Indonesia: 4 – 9 working days
  • Italy, Portugal: 3 – 5 working days
  • United States: 3 – 6 days
  • Australia : 6 – 8 working days
  • New Zeeland: 5 – 7 days
  • Canada : 5 – 6 days
What is the return policy?

We hope that you love our Moonage products and this information will not be necessary. Moonage products can be returned within 14 days from the day you have received your order, in the original packaging with the label attached. We do not accept or accommodate a refund for used products. Return shipping costs are for the sender.

 

If you have received incorrect or damaged products or if you wish to return your Moonage product(s), kindly email to hello@moonagethelabel.com.

Is it possible to get any refund?

Unfortunately, we are not able to accommodate refunds. You get the option to choose another product or a gift card.

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